Refund policy

Return, Refund & Exchange Policy

At Elite Watch Fashion, customer satisfaction is important to us. We aim to provide a smooth and transparent shopping experience. Please read our Return, Refund & Exchange Policy carefully before placing your order.

1. Return Policy

We accept return requests for eligible products in accordance with the conditions mentioned below and applicable consumer protection laws.

To qualify for a return:

  • The product must be unused, unworn, and in its original condition.

  • All original tags, labels, accessories, and packaging must be intact.

  • The product must not show signs of damage, washing, alteration, or excessive handling.

  • Proof of purchase or order details must be provided.

  • Return requests must be submitted within 10 days of receiving the product, where eligible.

Products that do not meet these conditions may not qualify for a return, subject to applicable consumer rights.

2. How to Request a Return

Follow these simple steps to initiate a return:

  1. Contact our customer support team at somayefashion@gmail.com.

  2. Share your order number and the reason for requesting a return.

  3. Provide clear photographs or videos of the product if required.

  4. Our team will review your request and share the next steps.

  5. Once your return request is approved, follow the return instructions provided by our team.

Please do not send any product back without receiving return instructions from our customer support team.

3. Damaged, Defective or Incorrect Products

We carefully aim to ensure that every order reaches our customers in good condition.

If you receive a damaged, defective, or incorrect product, please notify us as soon as possible after delivery.

Please provide:

  • Your order number.

  • Clear photographs or videos showing the issue.

  • A brief description of the problem.

After reviewing the complaint, our team will assist with an appropriate resolution, which may include a replacement, exchange, refund, or another remedy as applicable under law.

4. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other clearly communicated conditions.

Where applicable, non-returnable conditions will be mentioned on the relevant product page or communicated before purchase.

However, these exclusions will not affect any mandatory rights available to customers under applicable consumer protection laws, including remedies for defective, damaged, incorrect, or misrepresented products.

5. Exchange Policy

If you wish to exchange a product for another size, colour, or available design, please contact our support team.

  • Exchanges are subject to product availability.

  • The returned product must meet the applicable return conditions.

  • The exchange request must be approved before sending the product back.

  • Any applicable shipping charges will be communicated before the exchange is processed.

6. Refund Policy

Once your returned product reaches us, our team will inspect it and notify you about the refund decision.

If your refund is approved:

  • The refund will generally be processed to the original payment method.

  • Processing will begin within a reasonable period after approval.

  • The time taken for the amount to reflect depends on your bank, card issuer, or payment service provider.

  • Any applicable deductions or charges will be communicated clearly.

If you have not received your refund after the communicated processing period, please contact our customer support team.

7. Order Cancellation

Cancellation requests may be accepted if the order has not already been dispatched or processed for shipment.

Once an order has been shipped, cancellation may no longer be possible. In such cases, eligible return options may be available according to this policy and applicable law.

Please contact us as early as possible if you wish to cancel an order.

8. Return Shipping Charges

For change-of-mind returns, customers may be responsible for applicable return shipping charges unless otherwise specified.

If you receive a defective, damaged, or incorrect product, please contact our team for assistance with the return shipping arrangements.

Any applicable shipping costs or deductions will be communicated transparently.

9. Customer Support

We are always happy to assist you with questions regarding returns, refunds, exchanges, or order cancellations.

Email: somayefashion@gmail.com

Our team will make every reasonable effort to resolve your concerns and provide a satisfactory shopping experience.

10. Policy Updates

Somaye Fashion reserves the right to update or modify this policy when necessary. Any changes will be published on this page with the updated effective date.

Your consumer rights under applicable laws will remain unaffected.

Thank you for shopping with Somaye Fashion. We appreciate your trust and look forward to serving you!